Shipping & Delivery Policy

At Eleanor & Henry London, we want every order to be handled carefully, clearly and as quickly as possible. This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through eleanorhenrylondon.com.

1. Order Processing

Once your order has been placed and your payment has been confirmed, our fulfilment team will begin preparing your order.

• Processing time: 1–3 business days
• Business days are Monday to Friday, excluding UK public holidays
• During busy periods, sales or holidays, processing may occasionally take slightly longer

During processing we review your order, check the product details and confirm your shipping information. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

2. Shipping & Delivery Times

• Estimated delivery time: 3–7 business days after dispatch

Please note that delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to carrier disruptions, customs checks, peak sale periods, public holidays, incorrect address details or other circumstances outside our control.

3. Shipping Costs

We offer free standard shipping on all orders delivered within the United Kingdom, unless stated otherwise at checkout.

4. Shipping & Fulfilment

To keep delivery as efficient as possible, orders may be shipped directly from our trusted fulfilment partners rather than being sent to us first and forwarded on. This reduces unnecessary handling time and gets your order moving as quickly as possible. As a result, some parcels may be dispatched from overseas, including from Asia.

Depending on the product and delivery address, your order may be delivered by Royal Mail, a local courier or one of our international shipping partners.

If your order contains multiple items, they may occasionally be shipped separately and arrive in different parcels. In this case, you may receive separate tracking information for each shipment.

5. Tracking Your Order

Once tracking information becomes available, you will receive an email containing your tracking details.

Please allow some time for tracking to update after receiving your shipping confirmation, as carriers may need additional time to register the shipment in their system.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your address, please contact us at info@eleanorhenrylondon.com as soon as possible after placing your order.

Once an order has been processed or dispatched, we cannot guarantee that the delivery address can be changed.

7. Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at info@eleanorhenrylondon.com and include your name, order number and the email address used to place the order. We will review your order and help you with the next steps.

8. Lost or Missing Parcels

Eleanor & Henry London is not responsible for parcels when tracking confirms successful delivery to the shipping address provided by the customer.

If your tracking shows that your parcel has been delivered but you cannot locate it, we recommend first checking with other members of your household, neighbours, your local Royal Mail delivery office or the carrier.

If you still cannot find your parcel, please contact us and we will review the situation and help where possible.

9. Contact

For any questions regarding shipping, delivery or your order, please contact us:

Eleanor & Henry London
Email: info@eleanorhenrylondon.com

We aim to respond to all enquiries within 1–2 business days.

This Shipping & Delivery Policy was last updated in September 2026 and is subject to change without prior notice.