Privacy Policy

At Eleanor & Henry London, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and safeguard the data you provide when you visit our website or place an order through eleanorhenrylondon.com.

1. Who We Are

Company name: Eleanor & Henry London
Email: info@eleanorhenrylondon.com
Website: eleanorhenrylondon.com

For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), Eleanor & Henry London is the data controller of your personal information.

2. Information We Collect

When you visit our website, place an order, create an account or contact us, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order details and purchase history
• Payment confirmation details (we do not store full card details)
• Device and browser information
• IP address
• Website activity, such as pages viewed and products added to your basket

We only collect information that is reasonably necessary to operate our store, process your orders, provide customer service and improve our website.

3. How We Use Your Information

We use your personal data for the following purposes:

• Processing and fulfilling your orders
• Sending order confirmations and shipping updates
• Providing customer service and responding to enquiries
• Managing returns, refunds and exchanges
• Improving our website and overall shopping experience
• Detecting and preventing fraud or security issues
• Sending marketing emails, where you have subscribed
• Complying with legal, tax and accounting obligations

We process your data on the basis of performing our contract with you, our legitimate business interests, your consent (for marketing), and compliance with legal obligations.

4. Sharing Your Information

We do not sell your personal data. Your information is only shared with trusted third parties where necessary to provide our services, such as:

• Shopify, which hosts our store and stores order data through its platform
• Payment processors (for example card networks, Apple Pay, Google Pay and Shop Pay)
• Shipping carriers and logistics partners
• Fulfilment partners who dispatch orders on our behalf
• Customer support, email marketing and analytics tools
• Legal or regulatory authorities where required by law

We require the third parties we work with to handle personal information securely and in accordance with applicable privacy laws.

5. Fulfilment Partners & International Transfers

Some orders may be shipped directly from our fulfilment partners, including partners located outside the United Kingdom. In these cases we share only the details required for delivery, such as your name, shipping address, order details and contact details.

Where your personal data is transferred outside the UK, we rely on recognised safeguards such as the UK International Data Transfer Agreement or an adequacy decision, unless the transfer is otherwise permitted by law.

6. Marketing Emails

If you subscribe to our email list, we may send you updates about new arrivals, offers, sale events and store news. You can unsubscribe at any time using the link in our emails or by contacting us at info@eleanorhenrylondon.com. If you unsubscribe, we may still send you non-promotional emails about your orders or account.

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and support checkout functionality. Some cookies are essential for the website to work properly. You can manage your preferences via our cookie banner or your browser settings. For full details, please see our Cookie Policy.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information and work only with trusted platforms and service providers. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Data Retention

We retain your personal data only for as long as necessary to provide our services, manage orders, comply with legal obligations (for example tax and accounting records), resolve disputes and maintain business records. Once your data is no longer required, it will be securely deleted or anonymised.

10. Your Rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain processing of your data
• Request data portability
• Withdraw consent where processing is based on your consent

To exercise any of these rights, please contact us at info@eleanorhenrylondon.com. We may need to verify your identity before responding, and we will respond within one month as required by law.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

11. Children

Our website is not intended for children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with an updated date.

14. Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Eleanor & Henry London
Email: info@eleanorhenrylondon.com

We aim to respond to all enquiries within 1–2 business days.

This Privacy Policy was last updated in September 2026.