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Terms of Service

These Terms of Service apply to all use of eleanorhenrylondon.com and all purchases made through the Eleanor & Henry London website. By accessing our website or placing an order, you agree to the terms outlined below. Please read them carefully before completing your purchase.

Eleanor & Henry London
Email: info@eleanorhenrylondon.com
Website: eleanorhenrylondon.com

  1. Applicability

By using this website or placing an order, you confirm that you have read, understood and agreed to these Terms of Service. These terms apply to all products, services and transactions offered through our website.

You confirm that you are at least 18 years of age, or that you have permission from a parent or guardian to use this website. You must not use our website or products for any illegal or unauthorised purpose.

  1. Product Information

We make every effort to ensure that all product descriptions, images, colours, sizes and details on our website are accurate and up to date. However, colours may appear slightly different depending on your screen settings, device and lighting, and minor errors or variations may occasionally occur.

If you notice any discrepancies, please contact us at info@eleanorhenrylondon.com and we will do our best to resolve the matter promptly.

  1. Pricing

All prices are listed on our website in GBP (£) and may change from time to time without prior notice. Promotions and discounts are subject to change.

We reserve the right to correct pricing, product information or availability errors. If an order is affected by an obvious pricing or listing error, we may contact you to correct the issue or cancel the order and issue a full refund.

  1. Orders & Payment
  • When you place an order, you agree that all information provided is accurate and complete
  • Orders are processed upon receipt of full payment
  • Available payment methods may vary depending on your location and are shown at checkout
  • By submitting payment information, you confirm that you are authorised to use the selected payment method
  • After placing an order, you will receive an order confirmation by email

An order confirmation does not guarantee acceptance of the order. We reserve the right to refuse, cancel or limit any order where necessary, including in cases of incorrect customer information, payment issues, suspected fraud, product availability issues, pricing or listing errors, or unusual order activity. If we cancel an order after payment has been made, we will issue a refund to the original payment method.

For more details, please refer to our Payment Policy.

  1. Shipping & Delivery
  • Processing time: 1–3 business days
  • Estimated delivery time: 3–7 business days after dispatch
  • Orders may be shipped directly from our fulfilment partners, including partners located overseas
  • Delivery times are estimates only and may vary due to circumstances beyond our control

Please read our Shipping & Delivery Policy for full details.

  1. Returns, Refunds & Cancellations

Returns and refunds are handled in accordance with our Return Policy. We encourage all customers to review the Return Policy carefully before making a purchase.

Nothing in these Terms of Service limits your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

  1. Account Information

If you create an account on our website, you agree to provide current, complete and accurate account, billing and shipping information, and you are responsible for keeping your login details secure.

  1. Liability
  • Eleanor & Henry London is not responsible for loss or damage during shipping when tracking confirms that the parcel has been delivered to the address provided by the customer
  • It is the customer's responsibility to ensure that the correct and complete shipping address is entered at checkout
  • To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss arising from your use of our website or products
  • Nothing in these terms excludes or limits any liability that cannot be excluded under UK law

In the event of a missing or damaged parcel, please contact us at info@eleanorhenrylondon.com and we will do our best to assist you.

  1. Intellectual Property

All content on our website, including but not limited to text, photographs, logos, graphics, product descriptions, designs and layout, is the property of Eleanor & Henry London or its respective licensors and may not be copied, reproduced, distributed or used without prior written permission.

  1. Prohibited Use

You must not use our website for any unlawful purpose; to violate any laws or regulations; to infringe our intellectual property rights; to transmit harmful code, viruses or malware; to collect personal information of others; to interfere with website security or performance; or to submit false or misleading information.

  1. Third-Party Tools & Links

Our website may include third-party tools or links to third-party websites. We are not responsible for the content, services or policies of third parties, and your use of third-party websites is at your own risk.

  1. Indemnity

You agree to indemnify and hold Eleanor & Henry London harmless from any claim or demand arising from your breach of these Terms of Service or your violation of any law or third-party rights.

  1. Complaints

We take customer feedback seriously. If you have a complaint, please contact us in writing at info@eleanorhenrylondon.com. We aim to respond to complaints within 5 business days and will do our best to find a fair and satisfactory solution.

  1. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page, and your continued use of our website means you accept the updated terms.

  1. Applicable Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer protection laws that may apply.

  1. Contact

For any questions regarding these Terms of Service, please contact us:

Eleanor & Henry London
Email: info@eleanorhenrylondon.com

We aim to respond to all enquiries within 1–2 business days.

These Terms of Service were last updated in September 2026 and are subject to change without prior notice.