What Our Customers Say
Chosen With Care
You know the feeling. You put something on, look in the mirror, and it just works. No second-guessing, no adjusting. It simply feels like you.
That feeling is why Eleanor & Henry London exists. We started with a simple belief: your wardrobe shouldn't hold everything, just the pieces you genuinely love reaching for, season after season.
So every style is chosen with care. We look at the fit, the shape and the small details that make a garment feel special, and we only select pieces we would happily wear ourselves.
Because true style isn't about following every trend. It's about finding what feels effortlessly you.
FREQUENTLY ASKED QUESTIONS
What is the Estimated Delivery Time?
Orders are processed within 1–3 business days. After dispatch, delivery within the United Kingdom usually takes 3–7 business days. Delivery times are estimates and may vary during busy periods, public holidays or due to carrier delays.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders delivered within the United Kingdom.
Can I return an item if it doesn't fit?
Of course. You have 30 days from delivery to return your item. Simply keep it unworn with the tags attached and contact us at info@eleanorhenrylondon.com. We'll guide you through the return process.
How can I track my order?
Once your order has been dispatched, you'll receive an email with your tracking details so you can follow your parcel's journey to your door. Please allow some time for the tracking to update after dispatch.
How do I choose the right size?
Each product page includes a size guide with measurements. If you're between sizes, we generally recommend sizing up for a relaxed fit or sizing down for a closer fit. Still unsure? Email us your measurements and we'll be happy to advise.
What payment methods do you accept?
You can pay with Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay.
Is my payment secure?
Yes. All payments are processed through encrypted, trusted payment providers. We never store your full card details.
How can I contact you if I have questions?
Email us at info@eleanorhenrylondon.com. We usually respond within 24 hours, Monday to Sunday.
FREE SHIPPING
Free shipping on every UK order. Once your parcel is on its way, you'll receive tracking details so you can follow it every step of the way.
30-DAY MONEY BACK GUARANTEE
Not quite right? You have 30 days to contact us. We'll guide you through the return, simple and without fuss.
SECURE CHECKOUT
Your payment details are handled with trusted, encrypted payment technology, so you can shop with complete confidence.